TERMS AND CONDITIONS
Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

THE CONTRACT

The Contract for a short-term holiday rental will be between the Owners of Bayview Apartments (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions:
Scottish law will govern the Contract. 

A contract between you and the owner will come into existence when the deposit or full payment is received and a booking confirmation is issued showing the confirmed holiday dates.
The Contract will be subject to these booking conditions and must be complied with. 
The person whose name is on the booking form (referred to as the “Primary Contact”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. 
Unless otherwise agreed the Primary Contact must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. 
The names, addresses and ages of all members of the party must be shared with the Owners upon request.
Failure to disclose all relevant information or comply with these terms and conditions may lead to termination of the Contract and loss of booking.

PAYMENT

A 25% deposit is payable at the time of booking.
Full payment is due 42 days before your stay. Late payments will result in cancellation and loss of deposit.

Bookings made less than 42 days in advance require immediate full payment.

Entry to property is only permitted after full payment clearance.

REFUNDABLE DAMAGE DEPOSIT

In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £150 is required, this must be paid no less than 10 days prior to check in and will be returned 3 days after check out less the cost of any damage/breakages/lost keys/additional cleaning. Any costs incurred over and above the damage deposit will be advised and must be settled immediately.

CANCELLATION

All cancellations must be notified in writing and once received we will confirm the cancellation and issue a refund as follows.

Full refund for cancellations made at least 30 days before check-in.
50% refund for cancellations made 7 to 30 days before check-in.
No refund for cancellations made less than 7 days before check-in.

CANCELLATION INSURANCE

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking.  If force majeure interrupts your stay, your refund will be pro-rated based on the time remaining. This will be the full extent of the liability of the Owners.  No additional compensation, expenses or costs will be payable.

LIABILITY

As far as the law allows, we, our employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement. You agree to indemnify us against loss, damage or injury sustained to the property, the site or any persons as a result of any breach of these conditions or arising from the actions of you or any member of your party.

RIGHT OF ENTRY

We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.

ACCURACY OF DETAILS

The website and other marketing materials are as accurate as possible but cannot be warranted, nor do their descriptions form any contract.  Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may differ.  We reserve the right to alter or improve any of the subjects without notice.

TERMS OF USE

You may access the property from 3:00pm on the day of arrival. Departure is by 11:00am on your final day. The booking agreement confers the right to occupy the accommodation for the agreed period only.

Unless otherwise agreed with the Owners maximum stay duration is 14 consecutive nights.
You may in no circumstances re-let or sublet the accommodation.
Fireworks, Chinese lanterns, candles, tea lights and BBQ’s are prohibited.

The owner reserves the right to refuse a booking without giving any reason.

Bookings cannot be accepted from persons under eighteen years of age.

The property is let for the purposes of a short term, self-catering holiday. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Primary Contact or guest of the Primary Contact, deemed unsuitable. 

Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Primary Contact and/or their guests to leave the site. In these circumstances no payment will be refunded.

On departure, you are requested to leave the accommodation in a clean and tidy condition as per our check out requests. We reserve the right to make a reasonable charge for additional cleaning if the accommodation is not left in a satisfactory condition. 
Information provided within the Guest Area of the booking portal also forms part of our General Terms of use.

NUMBER OF PERSONS USING THE PROPERTY

The maximum number of persons occupying either property must not exceed four. Infants under 2 aren’t included in this number. We reserve the right to terminate the contract without refund if this condition is not observed. 

CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, fittings and effects, in or on the property.  You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.  You undertake to leave the property secure if left unoccupied during the period of let.  You must not use the property for any dangerous, offensive, illegal, noisy, immoral activities or engage in any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Please respect our neighbours and community and keep noise levels to a minimum both inside the apartment and on the balcony after 10pm

 PARKING

Only one car is permitted to park in the allocated bay which is clearly marked with the name of the Apartment. Your (and any members of your party) personal belongings and vehicles are left at the property entirely at your own risk. We accept no liability to you or any member of your party for loss or damage to your personal property.

WIFI

Internet access is provided for guests’ use.  You agree to reasonable and lawful usage of this service.

PETS
One well-behaved, house-trained dog up to medium size is welcome. When making your booking, please ensure your dog is registered as an additional guest and note that a surcharge of £30 will apply for bookings with pets.

Dogs must not be left unattended in the apartment or on the balcony.

Dogs are not permitted on beds.

Dogs should not be allowed on furniture unless a dog blanket is used.

Any damages caused by dogs will incur additional charges.

We understand that each pet is unique, so if your pet falls outside of our general guidelines, please feel free to message us prior to booking. We want to ensure that both you and your furry friend have a comfortable and enjoyable stay with us.

SMOKING

Smoking (including the use of e-cigarettes) is strictly forbidden in the property or on our balconies. Vaping or smoking anywhere inside our premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused will be at your expense.

PANDEMICS

If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.  If you cancel independently of this then our standard terms and conditions apply.

COMPLAINTS

Every effort is made to ensure that you have an enjoyable stay.  However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it.  We value your custom and want you to return and will do our best to resolve any issues. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.

GENERAL

In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.

SHORT-TERM LET LICENCES
The properties are registered with Aberdeenshire Council under The Civic Government (Scotland) Act 1982 (Licensing of Short-Term Lets) Order 2022
Licence Numbers – AS00077F (The Haven) AS00130F (The Penthouse)

EPC rating B

Maximum permitted occupancy – 4 (excluding infants)
A certified copy of the licence and the licence conditions is available within each apartment.